Free for first 3 days Without any restrictions! Free everything for free. Without any restrictions!

Use Instagram-direct for Business, sell more!

Connect Instagram-direct, add agents, save customer data, set up auto-replies and templates, connect livechat

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How does it work?

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How does it work?
How does it work?
  • 1. You sign up in Teletype
  • 2. A customer contacts you on Instagram
  • 3. Live agents respond to the customer

Add Instagram-Direct channel in settings, after signing up for Teletype. Since then, all messages your get on Instagram will be showed on Teletype panel and your agents will be able to respond to them

Your customer types a message for you in Instagram.

Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales

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    Add several agents in Teletype

    Connect Instagram- Direct channel and several agents and your agents will be able to work with clients simultaneously

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    Quickly navigate in dialogs

    Check dialogs by status, find the desired dialogs by customer name, email, phone, request text.

  • Efficiency statistics

    Measure the support efficiency provided by each agent. Make unproductive employees redundant and reward the best ones.

    instagram
  • Phone

    Use notes about clients

    Each client has its own characteristics. Operators work more efficiently when they don't have to learn these features every time. In the Teletype, operators can leave internal notes about customers so that all team members can take them into account.

  • Message

    Create customer profiles

    Teletype pulls the necessary information from the Facebook profiles of customers into the profile, add it with a phone number, email.

Reasons why should you integrate Instagram-Direct with Teletype

Teletype provides many features

Instagram-Direct without Teletype integration :(

0 ₽ per month

1 live agentOnly one live agent can communicate with customers via live chat.

There is no integration with CRM systems There is no possibility to integrate with CRM.

Quality control and statistics aren't available You can't measure the quality of support and your agent response time.

Response templates are not available Agents deal with the same questions over and over or copy-paste answers from the previous tickets.

Client Notes are not available Agents can't add and share detailed information on each client with each other.

Uneven loadIt is impossible to set up a uniform distribution of messages for all agents.

Navigation and dialog statusThere are no flexible search filters, there is no sorting of dialogs by status.

Other communication channelsOther communication channels work separately, there is no common history of the client base.

Teletype integration with Instagram-Direct

From 2 250 ₽ every month

Official integrationTeletype provides official Instagram integration

Add as many agents as you need More than one live agent can deal with customer inquiries through one chat at once. The price for additional agents is 510 ₽ monthly for each agent

Integration with CRM systemsThe ability to connect several facebook accounts, as well as integration with Bitrix 24 and amoCRM CRM systems.

Detailed statisticsIt is used to monitor agent's performance and the response rate.

Response templates Use response templates to let your agents work more effectively.

Client Notes Agents can add detailed information on each client's spending habit for seamless client interactions across your team.

APIA simple and intuitive API for integrating any of your systems.

Automatic distribution of requestsTeletype will automatically evenly distribute all customer requests between operators.

Navigation and dialog statusUse flexible filters to search for the necessary dialogs, sort the dialogs by status: unanswered, answered, open, closed. Teletype is similar to a mini CRM.

Other channelsConnect other communication channels: Instagram-Comments, Telegram, WhatsApp, Viber, live-chat and work with them in a single window.

Try for free

The best app for those who work in an office or on the go The best app for those who work in an office or on the go

Respond to your customers from your PC or via mobile app. Never miss a customer's order even if you get stuck in traffic jam

  • API

Choose an integration
with our API

We offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.

Have not found required features? Contact our support team and we will do our best to help you.

API documentation
Экран статистики

Connect Instagram-Comments!

• 3 days for free!

• We will connect and customize our service for free

• We will transfer your balance from another service

More
Instagram-Comments

Ready integrations

Connect messengers directly to your CRM system

  • amocrm
  • bitrix24
  • moysklad
  • paraplan
  • sbercrm
  • Roistat

Corporate edition

Corporate edition for large organizations with lots of agents

  • Personal installation on customer's server
  • Advanced support and system update 
  • Unlimited access to all features
  • Unlimited amount of channels and agents
  • Personal branding is possible

FAQ

Instagram-Direct channel costs 2 250₽ per month.

Our the tariff configurator allows you to independently choose only those services that you need, without overpaying for everything else.

You can connect any number of Instagram accounts and operators.
The cost of 1 operator is 510 ₽/month.

Any number of operators can work on one Instagram account.

After registering in Teletype, you add a Instagram-Direct channel in the settings.
From now on, all messages sent to your Instagram account will be sent to the Teletype panel, and your operators can immediately respond to them.

The client writes a message in Instagram.

Agents communicate with customers in a messenger convenient for them, answer questions, solve problems, clarify order details, send product photos and increase your sales.

Yes, it is possible.

No, but it is possible to send message in Direct if you connect Instagram-Comments channel and client left a comment in your account Instagram. You can reply to a comment in direct if you click the button.

If you have an Instagram-Comments channel connected

Price (₽/m)

Agent 510 ₽
Live-chat 510 ₽
Viber 450 ₽
WhatsApp 2 250 ₽
Telegram 2 250 ₽
VK (personal) 2 250 ₽
VK (community) 450 ₽
Avito 990 ₽
amoCRM free
Bitrix24 free
API 315 ₽
Facebook 450 ₽

Instagram-Direct integration takes only 5 minutes!

• 3 days for free!

• We will connect and customize our service for free

• We will transfer your balance from another service

Try for free
Instagram