Average response time
Per agent, channel and department. Where things slow down is obvious at a glance.
All customer conversations in one workspace
Teletype brings WhatsApp, Telegram, MAX, VK, Avito, your website, email and CRM requests into one workspace. Your agents respond faster, nothing gets lost, and managers see the full picture. 4,500+ agents and 1,000+ companies work this way every day.
- 3 days unlimited
- We'll transfer your balance from another service
- Set up in 15 minutes
- Money-back guarantee if it doesn't fit
A familiar pain for most teams
When requests come from everywhere and every employee works in their own windows, the company loses customers, time and money.
-
Channels are scattered
WhatsApp belongs to one person, Telegram to another, Avito to a third. No one knows that a customer has been waiting for two hours.
-
No history
A returning customer means starting from scratch. Agents re-ask the name, the order, the promises from the last conversation.
-
Invisible workload
Managers don't know how many requests come in per day, who's coping and who's overloaded. No numbers — only gut feeling.
-
Leaks when people leave
An employee leaves and takes the customer conversations with them. The company is left with no contacts, and the brand suffers.
Solution
One screen — all your customer conversations
Every request from every channel lands in one interface, like an inbox. Agents work in a single tool and managers see everything.
-
Unified queue
WhatsApp, Telegram, MAX, VK, Avito, your website and email line up in one queue, sorted by priority and time.
-
Customer card at hand
Conversation history, contacts across all channels, tags and CRM deals — everything next to the active chat.
-
No switching
Agents don't juggle eight tabs and apps. One login, one interface, one place for every customer conversation.
An agent's day — without the chaos
Every step is designed for speed. Fewer clicks, fewer mistakes, more output.
-
Open the workspace
See your queue — the conversations routing has assigned to you.
-
Reply with a template or AI
Templates for common scenarios; the AI assistant drafts a reply for you.
-
Hand off to a teammate
If a specialist is needed, one click routes the chat to the right team with full context.
-
Record the outcome
Add a tag, update the CRM deal, close the request. The history stays in the customer's card.
Channels
Connect the channels your customers actually use
Every popular customer channel is already inside. Connecting takes minutes — no developers, no integrators.
Try for freeAnalytics that help you make decisions
Not just charts for the sake of charts. Teletype metrics answer the specific questions a team asks.
CSAT and ratings
A survey after every conversation. A drop in quality means it's time to dig into the sample.
First-response resolution rate
A direct measure of how well templates and the knowledge base are working.
Conversion to deal
How many requests turn into sales — broken down by channel and agent.
Workload and schedule
Where you're short-handed, where you have slack, when the peaks hit.
Missed conversations
How many requests went unanswered and why — by channel, department and agent.
A clean, intuitive interface for agents
Everything is designed to be as simple and intuitive as possible — so your team's daily work feels effortless.
Channels and filters
Switch between channels in one click, or view the combined inbox feed.
Conversation queue
Every dialog in one list: color, tag, channel, response time — all visible at a glance.
Conversation window
Message history, files, voice messages and templates — all in one place.
Customer card and CRM
A customer isn't just a chat — it's a full history. Contacts, tags, CRM deal and team notes — all on one screen.
Tools for higher productivity
Every feature comes from the experience of teams handling thousands of conversations a day.
Reply templates
Personal and shared templates with variables like customer name or order number.
AI assistant
Suggests reply drafts, summarizes long conversations, classifies incoming requests.
Tags and categories
One click to categorize a conversation, add a tag or hand it off to a manager.
Voice messages and files
Send and receive whatever your customers share — without losing quality.
Internal notes
Discuss the customer inside their card — they never see it.
History search
Search by name, phone, message text, note or tag. Find any conversation in seconds — even one from a year ago.
Visibility into agent work without manual oversight
Teletype gives managers a view of how the team talks to customers — through data exports, Telegram notifications and conversation ratings.
Data for analysis
Get custom exports by conversation, agent and channel to analyze your team's work in the format that works for you.
Control in Telegram
The Telegram notifier mirrors agent conversations in real time and helps you spot important requests faster.
Customer ratings
Customers can rate the conversation after it ends, so managers see service quality not just by response time but by direct feedback.
Full setup in 30 minutes
No developers, no long rollouts. The team connects channels step by step.
-
Sign up and connect channels
Create an account and connect the messengers and email you need, following simple guides.
-
Set up the team
Create departments, add agents and define routing rules.
-
CRM integration
Connect amoCRM, Bitrix24 or another CRM — data sync is configured with a wizard.
-
Go live
The team works in the new interface from day one. Our support is by your side throughout the rollout.
Team and routing
Team and routing — shaped to your structure
Conversations are routed automatically: by department, channel, assigned agent and workload.
-
Departments and rolesConfigure access for different employees and organize them into departments and groups that match your business processes.
-
Conversation routingBy channel, agent, workload or conversation status — build the logic that fits your team.
-
Shifts and schedulesChats go to whichever agent is on shift. At night — a bot or autoresponder.
-
Bulk actionsStop doing repetitive work by hand. Close or reassign conversations across agents in bulk.
Every department has its own permissions: who sees other employees' chats, who handles only their segment, who can change settings. People don't get tangled across tasks or see anything irrelevant.
Two-way CRM integration
Teletype works hand-in-hand with your CRM. Managers run deals and conversations where they're used to, and every message syncs into the customer card.
-
Deals are created automatically
New request → new deal with filled fields: channel, source, contact info and the first message.
-
Conversations inside the customer card
Open a deal in the CRM and see the full conversation history — without leaving for Teletype.
-
Reply from the CRM
Reply right from the customer card or a widget inside the CRM — the message goes out through the right channel.
Built for every role
How the chat center transforms work for every role
Teletype was designed for the people who open the panel every day. Fewer context switches, more transparency - for every role on the team.
- 2-3× more conversations per agent*
- First response time - from hours to minutes*
- New agent onboarding - in 15 minutes
- Up to 80% of routine requests handled by AI and templates*
- Zero missed requests outside business hours
*based on Teletype customer data
-
Agent / chat manager
Before - 8 open tabs: WhatsApp on a phone, Telegram on a desktop, VK in a browser, CRM somewhere else. Every switch is lost context. In Teletype the agent works in a single queue: sees a customer card with history across all channels, replies with a template or an AI suggestion, sends voice notes and files right in the chat. History search - in seconds, even if the dialog happened a year ago.
-
Team lead / senior agent
Sees the whole team queue in real time: who is overloaded, whose chats are stalling, where SLA is on the edge. Bulk-reassigns conversations between shifts, opens any chat for coaching, joins the conversation without breaking context for the customer. Complex requests are routed to the right specialist in one click - with full message history.
-
Department head (sales / support)
Metrics for every agent, channel and department: average response time, first-response resolution rate, deal conversion, CSAT from customer ratings. A Telegram notifier surfaces critical dialogs in real time - no need to sit in the panel. Data exports for your own reports. Decisions on hiring, bonuses and training are made by the numbers, not by gut feel.
Try for free
Setup in 15 min. No coding
Where Teletype shines brightest
The platform fits a range of teams — we keep seeing the same successful patterns.
-
Sales
Fast qualification and hand-off to CRM. Conversion grows on the speed of the first reply.
-
Customer support
Tickets, SLAs, templates and a knowledge base — all in one tool.
-
E-commerce
Requests from Avito, marketplaces, your website and WhatsApp in one queue.
-
Logistics
Delivery questions handled fast — nothing lost between drivers and managers.
-
Clinics and services
Appointments, reminders, follow-ups — through the messengers your clients already use.
-
Agencies and B2B
Several brands, projects and managers — in one workspace with flexible separation.
Get started now
Bring your customer conversations into one place
Start with 3 free days, no limits. Our support team will help you connect channels and your CRM.
3 days unlimited · We'll transfer your balance from another service · Set up in 15 minutes
Frequently asked questions
- How many channels can I connect?
- As many as you need. One account can hold any number of WhatsApp, Telegram, MAX, VK, Avito, website, email and other channels. Your plan depends on the number of agents and active channels — calculate yours on the Pricing page.
- Is it secure? Where is customer data stored?
- Servers are located in Russia. Compliance with 152-FZ is confirmed; on request we sign a personal-data processing order. Internal access is configured by role, and two-factor authentication and SSO are supported.
- Can it integrate with our CRM?
- Yes. Out-of-the-box integrations include amoCRM, Bitrix24, RetailCRM and MoySklad. For any other CRM or internal system, there's an open REST API and webhooks. If your stack runs on 1C or Salesforce, get in touch — we'll help.
- How do customers know the company is messaging them, not an employee's personal account?
- Every channel connects under your company's brand — whether it's corporate WhatsApp Business, a Telegram bot, a MAX account, a VK page, corporate email or your website. Employees' personal numbers and accounts are never used.
- What happens if an employee leaves?
- Access is revoked in one click — every dialog and contact stays in Teletype. A new agent picks up the work and instantly sees the full conversation history. The conversation history stays with the company.
- Can I run different departments and brands in one workspace?
- Yes. Create departments (sales, support, logistics, etc.), brands or projects — each with separate access, routing and reporting. Useful for agencies, holdings and larger teams.
- What's included in the free trial?
- 3 unlimited days: connect any number of channels, agents and integrations. No card required, no commitment. If you decide to stay, we'll transfer your balance from your previous service.
- Who helps with onboarding?
- The Teletype support team works 24/7. Connecting standard channels takes a few minutes; a full rollout with every integration takes 1–3 days. We'll help you configure routing and templates if you need it.