An application for communicating with customers

We will increase the efficiency of business and sales by combining all dialogs in one window, controlling employee correspondence and distributing appeals

Telegram

Whatsapp

Live-chat
VKontakte

Viber

Avito

others

All messenger apps
in one place

Now you can get
all your messages
in one place
and respond
to customers
promptly. You will
never miss a message and respond promptly
to your customers.

More about chat dashboard

Channels that can be connected to Teletype

Get your customer's messages from all these channels in one place

Chat on your website

Communicate with your site visitors, solve their problems and boost your sales

Functionalities

Automated invitations to increase your website conversion rate and boost sales.
Add messengers and social networks buttons to live chat in order to communicate with customers via their preferred channel.
Customize the chat widget design and the operating hours.
Automatic request for phone number or email when customers contact you outside working hours or your agents are offline.
Chat can be turned off to provide customer support only via your preferred contact channels.
Send files, pictures and audio messages.
Loading chat on the website page happens later so as not to cause a slow loading website.
Fully compatible with Emojis and GIFs.

Connection

Only two clicks to add chat to your website. All you need is to copy chat code from settings and paste it on your website code.

WhatsApp API

Send and reply to your messages via WhatsApp

Functionalities

Stable WhatsApp channel doesn't allow you to loose your customers due to bugs. Usage of own integration algorithm without intermediaries.
Quick reaction on the messenger's updates and timely technical support.
Transfer your previous WhatsApp chats to Teletype via phone number.
Instant messaging without having them delayed.
Unlimited amount of chats and messages in a channel.
Text your customers first (the feature is included in the main WhatsApp plan, an additional payment is not required).
Start chatting with customers without adding contact. Contact your customers during your working on computer and save your time.
Send and receive as many documents, pictures and audio messages as you need.
Unlimited amount of agents can provide support via one phone number.
Respond to your WhatsApp messages via Teletype panel, Mobile Teletype app or use WhatsApp on your mobile phone.
Check the message read status and know if it is read or not.
Quote messages (soon).

Connection

Сhannel integration takes no more than 2 minutes. Scan QR code, connect your phone to WiFi and the charger, keep your WhatsApp open.

WhatsApp Business API

Receive and respond to your WhatsApp messages via Official WhatsApp API

The channel is being tested by group of first users. The full release for all users is planned for 12/01/2023.

Functionalities

Name instead of phone number. Customer is able to see not only the phone number but also your company name.
Green tick next to the account's name. WhatsApp Inc will be placed.
Extended Company Information placed on account properties.
Send service messages including order status messages etc. The percentage point of viewing these messages accounts to 90% It is significantly higher than email messages can provide.
Instant messaging without having them delayed.
Unlimited amount of chats and messages in a channel.
Check the message read status and know if it is read or not.
GDPR

Connection

Text us “WhatsApp Business API” on live chat and send a brief description of the company including the link to its website, if you wish to add WhatsApp Business API.

Telegram via phone number

Receive and respond to your Telegram messages via your Telegram account

Functionalities

Add your Telegram via phone number.
Text first via phone number.
Send and receive messages at a fast speed.
Send and receive documents, photos and audio messages.
Get stickers.
Unlimited number of chats and messages.

Telegram via bot

Receive and respond to your Telegram messages via bot

Functionalities

Greeting messages.
Send and receive messages at a fast speed.
Send and receive documents, photos, audio messages.
Get stickers.
Unlimited amount of chats and messages in a channel.

Connection

You need to create an Active Bot and past its token in order to have your Telegram account connected.

Avito Messages

Receive and respond to your messages via Avito.

Functionalities

Send and receive messages at a fast speed.
Receive geo-tags, photos, audio messages.
Flexible distribution of dialogs between operators.
Unlimited amount of chats and messages in a channel.
Statistics.

Connection

To connect, just click the button and automatically log in via Avito.

VK

Receive and respond to your messages via VK

Functionalities

Send and receive messages at a fast speed.
Send and receive documents, photos, audio messages.
Get stickers.
Unlimited amount of chats and messages in a channel.

Connection

Select the VK community that you have admin access.

Facebook Messenger

Receive and respond to your messages via Facebook

Functionalities

Send and receive messages at a fast speed.
Send and receive documents, photos, audio messages.
Get stickers.
Unlimited amount of chats and messages in a channel.

Connection

Select the Facebook group that you have admin access.

Viber via bot

Receive and respond to your messages via Viber

Functionalities

Greeting messages.
Send and receive messages at a fast speed.
Send and receive documents, photos, audio messages.
Get stickers.
Unlimited amount of chats and messages in a channel.

Connection

You need to create an Active Bot and past its token in order to have your Viber account connected.

Instagram Direct

Receive and respond to your Instagram Direct messages via official API

Functionalities

Integration via official API with no risk to be banned
Instant messaging without having them delayed.
Reactions on stories
Sending photos, audio and video files
Unlimited amount of chats and messages in a channel.

Connection

Just add your account in a few clicks

Instagram Comments

Receive and respond to your Instagram comments via Instagram

Functionalities

Instant messaging without having them delayed.
Unlimited amount of chats and messages in a channel.

Connection

Link your Instagram Business account to Teletype.

SMS

Response - personalized SMS mailings with feedback

Functionalities

Respond to inquiries, complaints and customer questions.
Notify about news and offers of your company.
Send out individual offers.
Send SMS from CRM.

Connection

Try

The channel is being tested by group of first users. The full release for all users is planned for 01/10/2023.

Add Telegram by phone number
in less than a minute

We offer the easiest way to integrate your Telegram with Teletype. All you have to do is enter your phone number
and the received code.
We have WhatsApp for your for your business!

Sign up for Teletype and integrate the most popular messaging app in the world in order to sell products and offer your services. Sign up for Teletype and integrate the most popular messaging app in the world in order to sell products and offer your services.
Get comments and direct messages from Instagram Get
comments and direct messages from Instagram

Add Instagram Direct and Instagram Comments to be able to receive and reply to customers queries via Teletype panel. Add Instagram Direct and Instagram Comments to be able to receive and reply to customers queries via Teletype panel.
Place
live chat on your web site

Communicate with customers, solve their problems and increase sales. You won't miss a single customer's message. Communicate with customers, solve their problems and increase sales. You won't miss a single customer's message.
800+

projects added to Teletype
2500+

agents use Teletype to interact with customers.
3 507 482

sent via Teletype

Teletype work scheme

Чат

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All customers requests in one app!

We will customize your project and add necessary channels for free. Meanwhile, you can focus on what is most important, namely the comunication with your customers via preferred app.

Start for free Try for free

Why messaging apps are important for your business?

You loose solvent clients when messengers and chats aren't used.

As messaging apps become more and more popular, the younger generation tends to use them quite often instead of calling. Only 12% of people aged 15 to 39 prefer calling you.

Don't keep your customers writing an email or calling you, it's out of date.

Calls are often made at the wrong time.

A phone call always distracts from something more important. Your customers can respond to a message at any time convenient for them.
Your customer is holding up the line and listening to hold music.

In the meantime, your competitor has already responded to 5 customer's requests via Teletype.
Using a messenger app instead of calling or sending SMS can save you money

Customer interaction via messenger apps can be less expensive or even free.

Connect your CRM System to Teletype

Track movement of your leads through the sales funnel. Teletype synchronizes all leads with Bitrix24. You are able to start chating with your customers on CRM card if you use amoCRM. All chats are being synchronized.

Ad as many agents as you need

In case of a large workload, you can add as many agents as you need. Every agent is able to see all messages from different digital channels
in one place.

Efficiency statistics

Measure the support efficiency provided by each agent. Make unproductive employees redundant and reward the best ones.

Recognize your customers

Teletype automatically adds such customer's details as their name, city, channels or sources that brought them to your website and the visited pages. In addition, you are able to see CRM customer data including an average bill and the number of purchases.

Response Templates

Response templates will save agent's time and help them to reply quickly and helpfully .

Notes about your customers

Agents can add detailed information on each client's spending habit for seamless client interactions across your team. This makes customers feel valued and appreciated.

Reduce the number of chats missed by your agents

Live agent gets a message notification accompanied by a sound and blinking browser title bar.

Zero Inbox

An agent can check the number of unread messages and unsolved customer's problems. The agent's aim is to have zero unread messages and open chats.

Channels priority

Agent is always able to see what customer's queries require an immediate response. For example, messages sent from chat and website can be considered as the most important. Conversely, you can respond to an email later.

Try for free

Analytics and statistics

Check customer service statistics in your personal account. Determine the most popular customer service channels, adjust your business strategy and reward the best employers.

Requests
Channels
Chat on your website
Staff

Statistics on all chats that come through to your team over a particular time frame.

The average time it takes to send an answer and solve customer's problem on all channels.

Filter your analytics overview by days of the week and time of the day

Statistics on incoming messages from each channel. Average first response time and resolution time on each channel. The number of answered and missed messages

Clicks statistics on all messengers added to your live chat.

Detailed statistics on each agent's performance
can showcase the time spent, the amount of finished and unanswered chats, the average response rate and their char rating.

Get started with Teletype for free Try for free

Integrate Teletype with your preferred apps and CRM systems

Connect your CRM System to Teletype

Track movement of your leads through the sales funnel. Teletype synchronizes all leads with Bitrix 24 You are able to start chating with your customers on CRM card if you use amoCRM. All chats are being synchronized.
Use cross-cutting analytics

Calculate ROI for all customer service channels. Evaluate the significance of each marketing channel. Determine what marketing channels aren't suitable for your business objectives and reduce their number.
Choose an integration
with our API

We offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.

Have not found required features? Contact our support team and we will do our best to help you.
API documentation

More reasons to get started with Teletype

Reduce the costs for calls and SMS

Communication with customers via social networks and messenger apps is free in contrast to calls and SMS. Make the choice to communication via free messenger apps instead of phone calls and SMS
Use automatic messages

Send automatic messages which take customers behavior into account. For example, you can help your customers to complete their purchase by providing help via live chat on the web site.
Increase the efficiency of your agents

One agent is able to take only one call. Teletype lets each one of your agents to respond to 5 chats at the same time.
Attract generation Y customers

It's the most frequently targeted audience which "lives" on the Internet. According to Markswebb Rank & Report purchases made by these customers represent 53% of all online sales.
Be aware of all chats

Telegram notifications let you get all customer messages and answers provided by your agents. In the case of any conflict, you will get the full view of this situation. You won't miss a message even if it was deleted.
Protect your customer base

Teletype allows you to hide customer's contact without detriment to your agent performance. If your employee leaves to join a competitor, they won't be able to get
your customer base.