Channels that can be connected to Teletype
Get your customer's messages from all these channels in one place
Teletype work scheme
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All customers requests in one app!
We will customize your project and add necessary channels for free. Meanwhile, you can focus on what is most important, namely the comunication with your customers via preferred app.
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Why messaging apps are important for your business?
You loose solvent clients when messengers and chats aren't used.
As messaging apps become more and more popular, the younger generation tends to use them quite often instead of calling. Only 12% of people aged 15 to 39 prefer calling you.
Don't keep your customers writing an email or calling you, it's out of date.
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Calls are often made at the wrong time.
A phone call always distracts from something more important. Your customers can respond to a message at any time convenient for them.
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Your customer is holding up the line and listening to hold music.
In the meantime, your competitor has already responded to 5 customer's requests via Teletype.
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Using a messenger app instead of calling or sending SMS can save you money
Customer interaction via messenger apps can be less expensive or even free.
Analytics and statistics
Check customer service statistics in your personal account. Determine the most popular customer service channels, adjust your business strategy and reward the best employers.




- Requests
- Channels
- Chat on your website
- Staff
Statistics on all chats that come through to your team over a particular time frame.
The average time it takes to send an answer and solve customer's problem on all channels.
Filter your analytics overview by days of the week and time of the day
can showcase the time spent, the amount of finished and unanswered chats, the average response rate and their char rating.
Integrate Teletype with your preferred apps and CRM systems
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Connect your CRM System to Teletype
Track movement of your leads through the sales funnel. Teletype synchronizes all leads with Bitrix 24 You are able to start chating with your customers on CRM card if you use amoCRM. All chats are being synchronized.
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Use cross-cutting analytics
Calculate ROI for all customer service channels. Evaluate the significance of each marketing channel. Determine what marketing channels aren't suitable for your business objectives and reduce their number.
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Choose an integration
with our APIWe offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.
Have not found required features? Contact our support team and we will do our best to help you.
API documentation -
More reasons to get started with Teletype
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Reduce the costs for calls and SMS
Communication with customers via social networks and messenger apps is free in contrast to calls and SMS. Make the choice to communication via free messenger apps instead of phone calls and SMS
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Use automatic messages
Send automatic messages which take customers behavior into account. For example, you can help your customers to complete their purchase by providing help via live chat on the web site.
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Increase the efficiency of your agents
One agent is able to take only one call. Teletype lets each one of your agents to respond to 5 chats at the same time.
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Attract generation Y customers
It's the most frequently targeted audience which "lives" on the Internet. According to Markswebb Rank & Report purchases made by these customers represent 53% of all online sales.
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Be aware of all chats
Telegram notifications let you get all customer messages and answers provided by your agents. In the case of any conflict, you will get the full view of this situation. You won't miss a message even if it was deleted.
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Protect your customer base
Teletype allows you to hide customer's contact without detriment to your agent performance. If your employee leaves to join a competitor, they won't be able to get
your customer base.
You're in good company
More than 800 projects are already registered on Teletype. Our clients appreciate it as an effective customer communication tool.

Convert your website visitors
into customers
- 3-day free trial of all features!
- We will customize your project and channels for free.
