Customer Communications System with AI and Analytics 
A unified platform for the entire customer journey - from first touch to repeat purchase. Teletype brings messengers, CRM, and AI assistants together
in a single workspace for sales, support, and marketing.
3 days without restrictions.
We'll transfer your balance from the current service.
- 9 years on the communications market
- 1000+ companies chose Teletype
- 4500+ operators use the service
- 350M+ messages sent through the platform
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One service that covers the entire customer lifecycle
Powerful tools on a unified platform ensuring maximum team efficiency and outstanding customer service
Unified Dialogue Center
Intuitive interface, request routing, conversation history, quality control, unlimited operators and channels.
Analytics
Full transparency: customer request statistics, KPIs, operator performance and real-time dialogue monitoring with AI insights.
Integrations - the connecting link
CRM, ERP, messengers, social networks and API in one seamless data flow.
AI Technologies
Smart assistants for your managers with full automation capability. Handle up to 80% of requests, learn from your dialogues and act autonomously.
Sender - the voice of business
Cascade broadcasts and notifications, WABA. Deliver messages precisely to target.
Widget for your website
One widget with all channels and click analytics. Customers choose their preferred messenger.
Data Protection
Full compliance with data protection legislation. Customer data is protected and stored securely.
Teletype works for every member of your team
Regardless of role - everyone gets the tools they need.
- Average sales growth of 20%*
- Customer loyalty increase by 35%*
- Operator workload reduction by 40%*
- Staff cost reduction by 30%*
- Implementation time under 30 minutes
*based on Teletype client data
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Sales managers
Missed leads, low call-through rates, lost requests - all direct losses. With Teletype you respond to clients instantly.
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Support managers
Teletype distributes chats automatically, shows metrics and helps maintain quality. Templates, auto-replies and SLA - all under control.
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Marketers
With Teletype you launch mass broadcasts in messengers, link requests to ads and get end-to-end analytics from click to reply.
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HR managers and recruiters
Responses get lost, recruiters are overloaded, no control. Now everything is in one window. Use autobots for typical candidate questions.
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Integrators and IT specialists
Market solutions are unstable, no support, complex setup. Teletype provides a reliable tool, open to customisation and flexible in pricing.
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Business owners
Sales losses, message chaos, excess staff. Teletype unifies channels, reduces load and accelerates deals.
Connect MAX in Teletype. Personal communication and business bot in one window
MAX is becoming a new channel for customer communication. Work with it from a single Teletype interface.
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Teletype scales with your business - from 1 operator to a corporate department
Thousands of companies have already built their communication and request handling processes through Teletype. We have a solution for any segment and area of activity.
Online-store managers juggle orders, paperwork, and claims at the same time, while traffic splits between wholesale and retail. Every new channel adds requirements for response speed and accuracy.
Requests get lost between messengers, phone numbers get blocked for high message intensity, and managers don't see the full client history in one place - leading to missed sales and slow handling of completed orders.
All channels - site chat, WhatsApp, Telegram, VK, Avito, Instagram, MAX - work in a single interface, with flexible routing sending wholesale and retail to different teams. After hours, the bot collects contacts automatically - 0 lost leads even when the office is closed. Templates and instant file sharing cut typical request time by up to −50%. The widget loads last and doesn't slow down the site. One manager handles 2–3× more clients without quality loss - reducing staff load and accelerating conversion from request to order.
Restaurant and bar guests are used to instant dialogue: table bookings, food orders, banquet enquiries - all in real time, often outside business hours.
High turnover among hosts and managers makes long training impossible, and some requests slip between staff personal WhatsApp and the restaurant inbox. One missed dialogue is a lost reservation and a damaged guest experience.
All requests from WhatsApp, Telegram, Instagram, and the website chat land in a single panel - the guest is handled through one channel even when shifts change. Booking, menu, and confirmation templates speed up routine requests 2–3×. A new host starts taking orders within 15 minutes - full guest history is in the card. The bot collects requests after hours - 0 lost reservations. Result - up to −40% in response time and growing repeat visits through personal touch.
Fitness clubs balance sales and service: selling memberships, handling objections, evaluating quality after a trial session, retaining clients after their first purchase.
Seasonal peaks and admin turnover create communication gaps: campaigns are launched manually, effectiveness isn't tracked, and a message to a client easily slips through under load.
WhatsApp Business service campaigns - workout reminders, membership renewals, promos - see open rates up to 90%, far higher than email. Templates and randomisation reduce blocking risk, while routing sends leads to the sales team and existing clients to admins. New staff onboard in 15 minutes: full client and membership history is in the card. GDPR data protection, unlimited messages, per-admin analytics. Result - up to −40% in handling time and a steady flow of renewals.
In high-volume hiring, every call needs an immediate follow-up - clarify the role, send the offer, schedule the interview. Response speed decides whether the candidate moves forward or goes to a competitor.
Recruiters write from personal Telegram, the chat history is fragmented, and management can't see real performance - without transparent metrics it's impossible to separate work from imitation.
Candidate communication runs through a corporate Telegram, history stays in the card and remains with the company after a recruiter leaves. Per-recruiter analytics shows touches, response speed, and contact-to-offer conversion - 2–3× more accurate than CRM exports. Templates and message automation cut application handling by up to −50%. Unlimited dialogues, files, and video. Result - +30% in hiring speed and a transparent picture across the whole team.
For medical clinics, communication accuracy is critical: doctors and admins coordinate to send appointment reminders, deliver test results, and answer patient questions promptly.
In multi-clinic chains, each branch has its own channel and admins shouldn't see other branches' requests. Without clear routing, messages land in the wrong branch and patients wait longer for an answer.
A Telegram bot routes incoming messages by department and tags requests by type - appointment, tests, results, billing. API integration with any medical CRM pulls the patient card into the dialogue - admins see the context in seconds. Automatic appointment reminders cut no-shows by up to −30%. Unlimited messages and channels per branch, personal data protection, history stored on Teletype's side. Result - 2× faster patient response and stable specialist load.
Avito Messages
Receive and respond to your messages via Avito.
Functionalities
- Send and receive messages at a fast speed.
- Receive geo-tags, photos, audio messages.
- Flexible distribution of dialogs between operators.
- Unlimited amount of chats and messages in a channel.
- Statistics.
Connection
To connect, just click the button and automatically log in via Avito.
EdTech lives on personalisation: managers consult on courses, remind about webinars, and support students - often across time zones and several cohorts at once.
Seasonal enrolments cause sharp load spikes and turnover, students re-explain their situation on every contact, and messages about one course get buried among dozens of others.
VK, Telegram, and WhatsApp work in one feed, the student–school history is preserved forever - even after a manager leaves, the next one sees the full chat and paid courses. Templates and segment campaigns speed up new cohort launches 2–3×. The bot collects contacts after hours - 0 lost leads during enrolment peaks. Unlimited dialogues per community. Result - up to −40% in handling time and +25% in repeat sales through course upsells.
In IT, the speed of a technically accurate answer determines client trust: lead qualification, product support, onboarding new users. Teams are distributed, with developers joining complex tickets.
Complex issues require instant context handoff between specialists. If the chat history is lost, clients get frustrated by repeated explanations and product reputation suffers.
Any team member - account manager, support engineer, developer - sees the full ticket history when joining. Internal discussion happens right inside the dialogue card without jumping to another chat - incident resolution speeds up 2–3×. Templates and API integration with the knowledge base cut first-response time by up to −50%. Unlimited dialogues and operators, history kept in the cloud. A new specialist onboards in 15 minutes without long training.
Auto-service and dealership clients expect quick answers: "When will my car be ready?", "How much is an oil change?", "Is the part in stock?". Communications include bookings, consultations, reminders, and payments.
Mechanic and admin schedules constantly shift, regional turnover makes it hard to maintain a consistent communication standard. Owners need a tool that doesn't break with staff changes and doesn't require weeks of training.
Seamless client handoff between shifts - the incoming mechanic sees the full chat and current repair status. Booking-reminder campaigns and a feedback bot offload admins by −40% on routine tasks. Templates for booking, price lists, and order status cut responses to 2 clicks. Unlimited dialogues and stickers, history preserved. Result - +25% in repeat visits and stable service even under turnover.
Conversations with pet owners often run hot: quick consultations, vaccination reminders, lab results, and emotional support during stressful situations.
Clinics operate 24/7 across multiple branches, and the emotional load drives admin burnout. Without unified history, the owner re-explains their pet's situation every time.
The client card stores everything - pets, visits, lab results, conversations across every contact. A new admin gets up to speed and gives an accurate answer 2× faster. Automated vaccination and check-up reminders cut no-shows by −30% and keep specialists steadily loaded. Routing sends emergencies to the on-duty doctor and routine cases to the admin. Unlimited dialogues, support for all messengers. Templates help respond gently in any situation.
In betting, support speed directly impacts player retention. Document verification, betting assistance, bonus campaigns, and tech support run 24/7, often in multiple languages at once.
Regulators require every conversation to meet company standards, while operator staff changes and is distributed across countries. Under high traffic, quality control breaks down - creating reputational and legal risks.
All channels - chat, messengers, social media - flow into a single window with full conversation traceability: any dialogue can be pulled up for the regulator in seconds. Built-in real-time analytics show response speed, workload, and quality per operator, while templates and auto-routing speed up routine requests 2–3×. A new operator gets up to speed in 15 minutes - the full client history is already in the card. Unlimited dialogues and operators per channel, multilingual support. Result - up to −40% in average response time and stable quality even under high turnover.
In peak season, tour operators are flooded with requests: bookings, visa processing, insurance, guiding the client through to departure. Every delay is a lost reservation and a competitor's win.
Heavy CRM interfaces slow down handling, messengers lose messages, and SMS - the most reliable delivery channel - often runs from a separate service disconnected from client history.
Personalised SMS campaigns run straight from the CRM in a single panel with messengers, with full per-traveller history in the card. The virtual number receives replies and automates booking confirmations. Templates and quick replies cut routine requests 2–3×. Staff sees every request status - even at peak load, 0 lost reservations. Unlimited dialogues and messages. Result - up to +30% in conversion to confirmed purchase and stable client support all the way through return.
The channel is being tested by group of first users. The full release for all <span>users is planned for 01/10/2023</span>.
Teletype allows centralised management of email along with messengers, simplifying communications. Integration with CRM systems allows you to automate tasks, send notifications and maintain customer support directly from the application interface. The ability to use templates for quick replies and powerful search filters make working with email as efficient as possible.
Connect all channels in minutes
Teletype unifies messengers, social networks and external services into a single workspace for your team
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Integrate Teletype with external services
Connect CRM, analytics, API and automation - and manage all communications in one place
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Use end-to-end analyticsEvaluate ROI for each channel, identify and disable ineffective traffic sources.
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Connect your CRMSync deals and leads with Bitrix24, kommo and other CRM - correspond with clients directly from the contact card.
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Integrate with our APIConnect any system via a simple REST API - send and receive messages across all channels without restrictions.
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Custom node for n8nUse incoming messages as triggers in n8n scenarios - turn dialogues into automated business processes.
Find out the ROI of all customer communication channels. Evaluate the profitability or unprofitability of advertising channels and understand which traffic sources actually drive revenue and which only burn budget. Identify and cut channels with no return, and redirect the freed-up budget to channels with higher conversion — all data is updated in real time in a single dashboard.
Why businesses need a reliable platform for customer communication
In customer work, not only response speed matters. Every message must be delivered, no dialogue lost, and the team must always see the full communication history. Teletype helps build a reliable process without confusion or missed requests.
Start for free
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Support that actually helps
We don't leave the client alone with a problem. We help with connection, setup and working questions. We get involved quickly and bring the task to a result.
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Every request under control
Teletype loads correspondence and saves the communication context. Managers see the complete picture of the dialogue and don't miss important incoming messages.
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Development based on business requests
We carefully collect feedback and meet business needs. We refine the product, add needed features and help adapt the system to real company processes.
Provide excellent service to your customers
- 3 days all services free!
- We'll transfer your balance from another service
- We'll refund if you're not satisfied
