Light
For small teams starting with a single channel
2,490 ₽/mo
1,992 ₽/mo*
for 12 + 3 months
1 operator
1 channel to choose
- Tags
- Categories
- Message customers first
- Up to 500 dialogs
Packages and plans
Maximum flexibility. Pick a ready-made package for your team size and number of channels. Anything beyond the package can be connected separately — or build a fully custom plan for your tasks.
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Per-day billing
No upfront monthly payment for every option. Charges accumulate gradually - only for the days you actually use.
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Overdraft keeps you running
If the balance briefly dips below zero, access isn't cut off. Your team keeps replying to customers while you top up the account.
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Flexible spend control
Add operators, connect channels and turn off what you don't need - without the feeling that “the month is already paid and the money is gone”.
Packages
Cost-effective packages for new clients
Basic
For companies handling requests across channels
5,250 ₽/mo
4,200 ₽/mo*
for 12 + 3 months
2 operators
2 channels to choose
Everything in Light, plus:
- Unlimited dialogs
- Reply templates
- Group chats
- Audio transcription
Business
RecommendedFor sales and support that never miss a request
9,900 ₽/mo
7,920 ₽/mo*
for 12 + 3 months
3 operators
3 channels to choose
Everything in Basic, plus:
- Advanced statistics
- Groups & departments
- Telegram notifications
- Agent statuses
Pro
For teams needing analytics, bots and AI
15,900 ₽/mo
12,720 ₽/mo*
for 12 + 3 months
5 operators
5 channels to choose
Everything in Business, plus:
- Deep analytics
- Chatbot builder
- Broadcast service
- AI assistant
Individual
For companies with custom requirements for channels, integrations, security and support.
- Unlimited channels
- Unlimited operators
- Integrations and API
- Custom data exports
- SLA
- Dedicated support
- AI modules on request
* You pay for 12 mo and get 3 mo free — 15 mo of service in total. The price per month is the payment divided across all 15 mo.
Custom tariff configurator
Build a custom tariff or add the channels and services you need on top of your package.
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Operators
Your team for handling conversations
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Website chat
Receive and reply to messages from your website
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Messenger button
Site widget that opens chat in messengers
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VK (community)
Receive and reply to VK community messages
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VK (personal)
Receive and reply to VK personal account messages
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WhatsApp
Receive and reply to WhatsApp messages
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WhatsApp Business API
Official WhatsApp channel with bulk messaging
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Telegram
Receive and reply to Telegram messages
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Telegram via bot
Connect Telegram through your channel bot
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Instagram Comments
Reply to comments on Instagram
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Instagram Direct
Receive and reply in Instagram Direct
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Facebook
Receive and reply to Facebook messages
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Viber
Receive and reply to Viber messages
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Avito
Receive and reply to Avito messages
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Email
Receive and reply to your email
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Max
Receive and reply to Max messages
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Max via bot
Connect Max through your channel bot
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SMS
Receive and reply to SMS messages
Add-ons
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Advanced statistics
Per-channel and per-operator analytics
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Reply templates
Create quick reply templates for your operators
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Telegram notifications
Notifications for all incoming and outgoing messages
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Public API
Use the API for external integrations
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Hide Teletype link
Hide the “Teletype” link in your website chat
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WhatsApp & MAX phone hosting
Stable hosting on our devices
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Groups
Create working groups to combine operators
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Categories
Sort incoming dialogs into the right categories
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Tags
Mark dialogs with the labels you need
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Statuses
Configure custom statuses for your operators
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Teletype sender
Send broadcasts and messages to your customer base
Integrations
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amoCRM
Sales pipeline and lead management
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Bitrix24
CRM and corporate portal
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Kommo CRM
Messaging-first sales CRM
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SberCRM
Sber's CRM for small business
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MoySklad
Inventory, orders and finance
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Paraplan CRM
CRM for kids' centres and schools
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Enote CRM
CRM for veterinary clinics
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Rentprog CRM
CRM for car rental businesses
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Netix
CRM for real estate agencies
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Restoplace
Table reservations for restaurants
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Roistat
End-to-end analytics and ROI
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Sipuni
Cloud IP telephony
Questions and answers
- Can I use Teletype App for free?
- Sadly, no. But you can always tailor your plan and pay only for the services you actually need.
- How are services charged?
- Charges are deducted from your balance every day. The daily amount depends on the services you have enabled - adding or removing items recalculates the daily charge and the projected balance end date automatically.
- What is an operator?
- An operator is a user (you or a team member) who can read every incoming message and reply to them.
- Do you have special pricing for large companies?
- If you have more than 100 employees, please reach out to our customer success team at hello@teletype.app or by phone +7 (958) 762-88-68 to discuss special terms.
- Can I change the set of services in my plan over time?
- Yes. You can add new services or remove existing ones at any time. The only requirement is that your balance has enough funds to cover any new additions.
- Will I lose my data if my balance runs out or I switch to the free baseline?
- No, your data is never deleted from Teletype App. If the balance runs out, your data is preserved and you still receive incoming messages from connected channels - but replying will be blocked until you top up the account.