Operators

How to Add an Operator to a Project To add an operator to a project, you need to: Go to the project settings. 2. Select the “Employees” section. If no operators are…

Operator Profile Go to the project settings. 2. Select the “Employees” section. 3. Click “Edit” on the row of the desired employee. 4. Update the necessary information: operator’s email; password; first and…

How to Remove an Operator To remove an operator from the project, you need to: Go to Settings and click “Teammates” in the left menu. 2. In the window that appears, click…

Working with Groups Working with groups allows you to restrict operators’ access to conversations, i.e., to create groups that include specific communication channels and the operators responsible for them. Operators in a…

In addition to operators and the owner, you can add Deputies and Owner’s Assistants to the project. Any operator can be added to the “Project Owner’s Deputy” and “Project Owner’s Assistant” sections.…

Custom statuses are a time tracker for operators that allows setting working and non-working statuses for operators. When a working status is set, requests are distributed to the operator; when a non-working…