Be in your customer's contacts
WhatsApp is the most popular messaging app in the world, with two billion active users. Message with customers on their favorite apps to sell your products or services
How does it work?
- 1. You sign up in Teletype
- 2. A customer contacts you on WhatsApp
- 3. Live agents respond to the customer
Add WhatsApp channel in settings, after signing up for Teletype. Since then, all messages your get on WhatsApp will be showed on Teletype panel and your agents will be able to respond to them
Your customer clicks on WhatsApp button placed on your website
or types a message for you in WhatsApp.
Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales
6 Reasons why should you integrate WhatsApp with Telegram
Teletype allows your agents support customers via one WhatsApp number
WhatsApp without Teletype integration
0 ₽ per month
1 live agentOnly one live agent can communicate with customers via live chat.
Message history on the phoneMessage history is stored on agent's phone. Your company data can be stolen by departing agents.
Single phone number and CRM are not availableEach agent has their personal phone number. You can't gain customer trust when they get your messages from different numbers.
Quality control and statistics aren't available You can't measure the quality of support and your agent response time.
Response templates are not available Agents deal with the same questions over and over or copy-paste answers from the previous tickets.
Client Notes are not available Agents can't add and share detailed information on each client with each other.
Teletype integration with WhatsApp
From 2 250 ₽ every month
Add as many agents as you need More than one live agent can deal with customer inquiries through one chat at once. Add the first agent for free, the price for additional agents is 510 ₽ monthly for each agent
Message History The message history is stored on Teletype panel and furthermore, the agent access to this data can be limited at any time.
Multiple phone numbers and CRM integrationYou can add multiple phone numbers and integration with Bitrix 24 and AmoCRM.
Detailed statisticsIt is used to monitor agent's performance and the response rate.
Response templates Use response templates to let your agents work more effectively.
Client Notes Agents can add detailed information on each client's spending habit for seamless client interactions across your team.
WhatsApp channel is prised at 2 250 ₽ per month.
Our costs calculator helps to select only the features you need without overpayment of unnecessary things.
You can add as many WhatsApp numbers and agents as you need. Pay attention to the fact that you can add only one agent for free, if more agents are needed you should pay 510 ₽ monthly for an agent.
Multiple agents can work with one phone number.
Add WhatsApp channel in settings, after signing up for Teletype.
Since then, all messages your get on WhatsApp will be showed on Teletype panel and your agents will be able to respond to them.
Your customer clicks on WhatsApp button placed on your website or send you WhatsApp message to your phone number placed on your social media accounts.
Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales.
WhatsApp has requirements for channel to work properly. You need to have WhatsApp open and the phone should always be turned on and unlocked. Your device should always have Internet access and network connection.
If you are unsure of meeting the requirements you can use the service of WhatsApp hosting.
WhatsApp hosting refers to charged phone that works properly for your WhatsApp channel. You only need to give us your phone number and SMS authorization code. Afterwards, you will be able to respond to messages via Teletype panel and we will take care of trouble-free phone working for your WhatsApp.
You can disconnect your WhatsApp number from the phone provided by us.
It's possible if your customer has their WhatsApp installed. You should click New chat on Teletype panel, select WhatsApp, enter customer's phone number and start chatting.
Yes, you can.
WhatsApp integration takes only 5 minutes!
• 3 days for free!
• We will transfer your balance from another service to Teletype
• We will connect and customize our service for free