- Сommunication with customers
- Add Agent
- Live chat settings
- Analytics and statistics
You will achieve
an easy and timely communication with you customers
like it is a chat with friends.
They click on the link in an email and start working immediately.
customize the live chat's appearance.
Determine the most popular customer service channels, adjust your business strategy
and reward the best employers.
in one place
Every customer communicates
via their favorite messenger apps.
On top of that, it's rather difficult to provide speedy customer service
by toggling between multiple apps. Use Teletype to get all customer's messages into
one place. Let them choose any convenient way to contact you: Facebook, WhatsApp, Viber, VK, Telegram, live chat or email.
You won't miss
a single message
and respond quickly. Instagram Direct will be added soon.
Start preparing your answer before the customer sends their initial message
Your agents have a chance to see what message the customer is typing. If you react immediately you can reduce customer service response time to one second. Surprise your customers by providing prompt customer service.
for organizing messages
Distribute incomming chats by groups:
sales department, technical support
and marketing department. Add tags to chat sessions to find them promptly. Tags are private
and visible internally to support agents.
about your customers
Each person has their own characteristics. Your agents work more efficiently since they don't need to identify these features all the time. Teletype allows agents to add internal notes
about customers in order to all team members can
take them into account.
via live chat
We created our own live chat
from scratch to make your website visitors communication easier.
It's less expensive and better than others, and besides,
it is loaded fast.
We offer our live chat
and chat dashboard for free.
Add as many agents as you need
You don't need to create an account and a phone number
for every single employee. In case of a large workload, you can add in Teletype as many agents as you need.
Without any restrictions. Every agent is able to see all messages from different digital channels in one place.
Recognize your customers
adds such customer's details as
their name, city, channels or sources that brought them to your website and the visited pages. If a customer uses different messenger apps you can bring their chats together in one CIF.
Thus, every chat agent will always recognize this customer. This makes customers feel valued and appreciated. Then, you will get detailed information about
your target audience.
Be aware of all chats
Telegram notifications let you get all customer messages and answers provided by your agents.
In the case of any conflict, you will get the full view of this situation. You won't miss a message even if it was deleted.
Convert your website visitors
- 3-day free trial of all features!
- We will customize your project and channels for free.