Use Facebook for Business, sell more!
Connect Facebook, add agents, save customer data, set up auto-replies and templates
How does it work?
- 1. You sign up in Teletype
- 2. A customer contacts you on Facebook
- 3. Live agents respond to the customer
Add Facebook channel in settings, after signing up for Teletype. Since then, all messages your get on Facebook will be showed on Teletype panel and your agents will be able to respond to them
Your customer types a message for you in Facebook.
Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales
Reasons why should you integrate Facebook-community with Teletype
Teletype provides many features
Facebook without Teletype integration :(
0 ₽ per month
1 live agentOnly one live agent can communicate with customers via live chat.
There is no integration with CRM systems There is no possibility to integrate with CRM.
Quality control and statistics aren't available You can't measure the quality of support and your agent response time.
Response templates are not available Agents deal with the same questions over and over or copy-paste answers from the previous tickets.
Client Notes are not available Agents can't add and share detailed information on each client with each other.
Uneven loadIt is impossible to set up a uniform distribution of messages for all agents.
Navigation and dialog statusThere are no flexible search filters, there is no sorting of dialogs by status.
Other communication channelsOther communication channels work separately, there is no common history of the client base.
Teletype integration with Facebook
From 480 ₽ every month
Add as many agents as you need More than one live agent can deal with customer inquiries through one chat at once. The price for additional agents is 570 ₽ monthly for each agent
Integration with CRM systemsThe ability to connect several facebook accounts, as well as integration with Bitrix 24 and amoCRM CRM systems.
Detailed statisticsIt is used to monitor agent's performance and the response rate.
Response templates Use response templates to let your agents work more effectively.
Client Notes Agents can add detailed information on each client's spending habit for seamless client interactions across your team.
APIA simple and intuitive API for integrating any of your systems.
Automatic distribution of requestsTeletype will automatically evenly distribute all customer requests between operators.
Navigation and dialog statusUse flexible filters to search for the necessary dialogs, sort the dialogs by status: unanswered, answered, open, closed. Teletype is similar to a mini CRM.
Other channelsConnect other communication channels: Telegram, WhatsApp, Viber, live-chat and work with them in a single window.
Choose an integration
with our API
We offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.
Have not found required features? Contact our support team and we will do our best to help you.API documentation
Connect messengers directly to your CRM system
Corporate edition for large organizations with lots of agents
- Personal installation on customer's server
- Advanced support and system update
- Unlimited access to all features
- Unlimited amount of channels and agents
- Personal branding is possible
Facebook channel costs 450₽ per month.
Our the tariff configurator allows you to independently choose only those services that you need, without overpaying for everything else.
You can connect any number of Facebook accounts and operators.
The cost of 1 operator is 570 ₽/month.
Any number of operators can work on one Facebook account.
After registering in Teletype, you add a Facebook channel in the settings.
From now on, all messages sent to your Facebook account will be sent to the Teletype panel, and your operators can immediately respond to them.
The client writes a message in Facebook.
Agents communicate with customers in a messenger convenient for them, answer questions, solve problems, clarify order details, send product photos and increase your sales.
Yes, it is possible.
Yes, it is possible.
|2 550 ₽|
|Telegram||2 550 ₽|
|VK (personal)||2 550 ₽|
|VK (community)||480 ₽|
Facebook integration takes only 5 minutes!
• 3 days for free!
• We will connect and customize our service for free
• We will transfer your balance from another service