Build your own plan

FAQ

• Can I use Teletype for free?

  Unfortunately not. You can arrange it in a way that works best for you and pay only for the features you need.

• Who is a an agent?

  An agent is a user,your employee or you yourself, who has access to all incoming messages and can answer them.

• Can I change my plan features at any time?

  Yes You have the freedom to add or remove your plan features at any time. Above all, your account should have sufficient balance to cover this payment.

• When will payments be taken?

  Payments are taken daily. The amount of daily payment depends on chosen features. The amount of daily payment and funds end date are adjusted regularly according to activating or deleting new features.

• Do you offer any discounts and bonus packs?

  Yes, Teletype offers bonuses on the condition of a large lump-sum payment. Add funds between 10 000 ₽ and 19 999 ₽ to your account and get 10% of this sum. Add funds between 20 000 ₽ and 49 999 ₽ to your account and get 15% of this sum. Finally, you are able to add funds more than 50 000 ₽ to your account and get 25% of this sum.

• Do you have any special offers for large companies?

  If your company employs more than 100 workers, please contact our customer service team to get your special offer. Email us athello@teletype.appor call at +7 (495) 156-10-68

• Will I lose my data if I don’t have enough funds in my account balance or use only free features?

  No, your data will never be removed from Teletype. If you don't have enough funds in your account balance, all your data won't be removed and you still will be able to get incoming messages from the channels you previously added. However, you will then not be able to respond to messages until the funds are entered on your account.