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Working with Dialogs
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To track which customer issues have already been resolved, it is necessary to close the conversation. For example, if a sale has been completed with a customer, the operator should close the…
Client information is located in the right menu of the open chat. “Main” Block This section contains the main information about the client, as well as their conversation rating, interaction history, and…
Dialog filtering allows you to view only the necessary conversations. “Open” – conversations where the operator is still active and the chat with the client is not yet closed. “Unanswered” – conversations…
Teletype offers the option to create quick reply templates to make operators’ work faster and more efficient. How to Create Quick Reply Templates Go to the project settings. 2. In the left…
When a message is sent from the panel, it is assigned the status “Delivered,” and after the client reads it, the status changes to “Seen.” In the WhatsApp and Viber account settings,…
If an operator closes a conversation with a client in AmoCrm, the conversation remains open in the Teletype panel. The conversation with the client in the Teletype panel closes automatically if the…
By connecting the Telegram notifier, you will receive notifications about all incoming messages from clients and outgoing messages from operators in Telegram. Additionally, you can add the notifier to a workgroup so…
To help operators pick up new conversations faster, we have developed and launched the “✉️Take Next Conversation” button. Now, to start a new conversation, the operator doesn’t need to manually go to…
Reassigning a Conversation Any conversation with a client in the Teletype panel can be reassigned from one operator to another. To do this, you need to: 1. Find and open the desired…
To close a dialog, you can use the hotkeys while inside the dialog: Ctrl + Q on the English keyboard layout Ctrl + Й on the Russian keyboard layout
You can send voice messages in .ogg format on WhatsApp from the Teletype panel by using online services to record audio from your microphone. Go to the website https://voice-recorder-online.com/ru — online voice…
In the Teletype panel, you can filter customer conversations by categories.Categories are linked to requests. If a request was initially closed and then a new request came in, the new request will…
Group Chats In the Teletype panel, WhatsApp channel displays WhatsApp group chats. Group chats function like regular WhatsApp conversations in the Teletype panel but include several additional features: 1. You can view…
Group Chats Due to a high volume of spam and customer complaints, we have disabled processing of groups with more than 15 participants.If your business processes require groups with a larger number…
In the Teletype panel, you can mark clients with tags.Tags allow you to group/filter clients and quickly find the right clients by tags. Tags are keywords. Examples of tags include “VIP client,”…
In the Teletype App panel, you can enable Push Notifications for incoming messages. Enabled Push Notifications for new incoming messages will appear only in the dialog assigned to the operator and in…
How to Set Up “Request Distribution” Only the project owner and deputy owner can configure the auto-distribution mechanism. To do this, you need to: 1. Go to the Teletype panel Settings 2.…
In the Teletype App panel, you can perform bulk actions. Bulk Actions: Closing Dialogs You can close dialogs in bulk by selecting them based on specific parameters. Parameters for selecting dialogs: «When…
Each operator can personally configure sound notifications for incoming requests in their Teletype personal account, taking into account the time of day and communication channels. To do this: In the top menu…
At the end of a dialogue with a client, you can enable a request for feedback on the interaction with the operator. To enable this request, you need to:1. Go to the…
When working with clients, it is possible to hide certain data from operators. This helps provide an additional level of confidentiality. The following data can be hidden:— Email— Phone number— Client name—…