Message Read Status in WhatsApp and Viber

When a message is sent from the panel, it is assigned the status “Delivered,” and after the client reads it, the status changes to “Seen.”

In the WhatsApp and Viber account settings, there is an option to hide the message read receipt.

• If read receipts are disabled on the client’s account, the “Seen” status will not be received in the panel. Messages to this client will always remain in the “Delivered” status.

• If read receipts are disabled on the account integrated with Teletype, the “Seen” status will not be received for messages from any clients — messages will always remain in the “Delivered” status.