Group Chats on Telegram by Number

Group Chats

Due to a high volume of spam and customer complaints, we have disabled processing of groups with more than 15 participants.
If your business processes require groups with a larger number of participants, please contact our support team, and we will individually increase the limit for you.

In the Teletype panel, Telegram group chats are displayed under the phone number communication channel.

Group chats function like regular Telegram chats by phone number in the Teletype panel but include several additional features:

1. You can view information about the client who sent a message in group chats.

To do this, click on the message or the client’s avatar within the chat in the panel.

Client information will open on the right side of the panel.

2. You can reply to a specific client message in a group chat.

To do this, select the client’s message and quote it in the panel.

3. Setting “Accept messages from group chats”

You can enable or disable receiving messages from group chats.

To do this:

1. Go to Project Settings and open the Channels section.

2. Click Edit next to Telegram.

3. Check or uncheck the “Accept messages from group chats” option.

4. Click “Save changes.”