How can we help?
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Getting Started
- Registration in the System
- Setting Up and Adding a New Project in Teletype App
- Removing the Teletype App Link
- Teletype App Affiliate Program
- What is the Teletype App?
- Terms in the Teletype App
- How to switch Teletype to English
- Switching the Panel to English
- Glossary Teletype App
- Registration in Teletype App via eLama
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Adding Channels
- Connecting to Facebook
- Telegram bot
- Viber Bot
- VK Group
- Online Chat for Website
- Instagram Direct/Comments
- Button with Messengers
- Telegram by Phone Number
- Avito Personal Account
- VKontakte Personal Account
- Email Setup
- WhatsApp Business
- Connecting WhatsApp Without Authorization in the Panel via Link
- Connecting Telegram by Phone Number Without Authorization in the Panel via Link
- Connecting Max
- Connecting Max Bot
- SMS
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Working with Dialogs
- Closing the Dialogue and the Answered Button
- Customer Information
- Working with Channel and Dialogue Filters
- Quick Reply Templates
- Message Read Status in WhatsApp and Viber
- Closing a Conversation in AmoCRM — Ending a Dialogue in the Teletype App
- Working with the Telegram Notifier
- Button ✉️ Take the next conversation
- Reassigning the Dialogue
- Hotkeys
- Sending Voice Messages on WhatsApp
- Categories for Dialogues in the Teletype App Panel
- Group Chats in WhatsApp
- Group Chats on Telegram by Number
- Tags
- Push Notifications
- Distribution of Requests
- Mass Actions
- Request Notifications
- Evaluation of Dialogues in Telegram and WhatsApp
- Personal Data
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CRM Systems
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Operators
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Profile Editing
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Additional Options
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Online Chat Installation
- WordPress — Chat Code Installation
- Joomla — Chat Code Installation
- Bitrix — Chat Code Installation
- Opencart — Chat Code Installation
- WIX — Chat Code Installation
- MODx — Chat Code Installation
- Tilda — Installing Chat Code
- UMI.CMS — Chat Code Installation
- NetCat — Chat Code Installation
- PrestaShop — Chat Code Installation
- ImageCMS — Chat Code Installation
- PlatformaLP — Chat Code Installation
- LPmotor — Chat Code Installation
- A5.ru — Chat Code Installation
- Blogger — Chat Code Installation
- Canape CMS — Chat Code Installation
- CartEnergy — Chat Code Installation
- DIAFAN.CMS – Chat Code Installation
- DigiSt — Chat Code Installation
- Drupal — Chat Code Installation
- Flexbe — Chat Code Installation
- fo.ru — chat code installation
- Gophotoweb — Chat Code Installation
- io.ua — chat code installation
- IPBoard (Invision Power Board) — Chat Code Installation
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- Magento — Chat Code Installation
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Analytics
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API
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Billing
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Telephony
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Teletype Sender
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Bot Builder
Employee Monitoring Timeline
Employee Control Timeline is a work time monitoring tool that allows you to track employee activity in a clear visual format.
Employee Control Timeline is available to everyone who has set up and paid for working/non-working time statuses for operators in the project.
The control timeline is equipped with three main filters:
- Employee — allows you to track the activity of a specific operator
- Group — enables tracking operator activity by groups
- Date — here you can select a specific day to view data
How to Use the Timeline?
To start using the timeline, you need to:
1. Go to the project settings.
2. In the settings, open the “Employee Control Timeline” section.
Employee Control Timeline
1. In the “Employee” filter, select the desired operators.
2. In “Date,” select the day for which you want to view activity.
3. Click the “Show Activities” button.
4. After that, the employee timeline will appear on the screen in a clear visual format.
5. You can also download the employee timeline in Excel by clicking the “Download Excel” button.
Group Employee Control Timeline
1. In the “Employee Group” filter, select the desired group.
2. In “Date,” select the date.
3. Click the “Show Activities” button.
4. After that, the group employee timeline will appear on the screen in a clear visual format.
5. You can also download the group timeline in Excel by clicking the “Download Excel” button.













