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Welcome Message in WhatsApp Business

In WhatsApp Business, you can set up automatic sending of a welcome message when a customer contacts you for the first time.

To configure welcome messages:

  1. In WhatsApp, go to MENU (tap the three dots in the top right corner) or SETTINGS.
  2. Then tap on Business Tools.
WhatsApp Settings: Business Tools

3. In the window that opens, tap Greeting Message.

Business Tools: Greeting Message

4. Enable the setting: Send Greeting Message.

Setting: Greeting Message

5. Edit the text of the welcome message.

Edit the welcome message text

6. In the Recipients section, select who will receive the auto message.

Recipients of the welcome message

7. Save the changes.

Save changes
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