PrestaShop — Chat Code Installation

Installing the Online Chat widget code on the PrestaShop CMS is available via FTP.

1. Copy the widget code from the Online Chat settings. 

2. Access your website hosting directly. Alternatively, connect to the hosting via an FTP client. Navigate to the directory at: root folder/themes/your template name/footer.tpl.

3. Open the footer.tpl file in editor mode. Paste the widget code before the </body> tag. Save the changes. The widget is now added to the site.

4. Important: in some templates, the footer.tpl file is not included on every page. If you encounter this, use the header.tpl file instead. It is located in the directory: root folder/themes/your template name/header.tpl. Insert the widget code before the </head> tag in this file. Save the changes. The widget is now added to the site.