Closing the Dialogue and the Answered Button

To track which customer issues have already been resolved, it is necessary to close the conversation. For example, if a sale has been completed with a customer, the operator should close the conversation.

How to Close a Conversation

1. Go to the conversation with the customer.
2. Click “Issue Resolved” in the top right corner of the chat.

After closing the conversation, the user will be able to rate the operator’s work in the online chat.

Answered Button

If you need to mark a conversation as Answered so that the highlight disappears and the conversation does not move to the top of the list, the operator can click the Answered button. This button is only available for assigned conversations.