Working with the Telegram Notifier

By connecting the Telegram notifier, you will receive notifications about all incoming messages from clients and outgoing messages from operators in Telegram. Additionally, you can add the notifier to a workgroup so that messages are visible to all its members.

Connecting “Notifications in Telegram”

1. Go to the project settings.

2. Select “Notifications in Telegram” in the “Integrations” section.

3. Click “Add Notifications in Telegram to the plan”.

4. Copy the bot name and enter it in the Telegram search.

5. Open Telegram and select Create Group from the left menu.

6. Enter the group name and click Next.

7. Add group members.

8. Paste the copied bot name into the search bar, select the suggested bot, and click Create.

9. After that, this group will appear in your Telegram chat list.

10. Go to the panel and copy the special code in the format /auth_me [number].

11. Open Telegram, paste the copied code into the message input field, and send it to the chat.

12. Your notifier is now connected.

Notification Examples

Important Information

The Telegram notifier can only be connected by the project owner.

Learn more about the purpose of the Telegram notifier and how it can assist managers and operators in our article (Internal Chat for Operators and Managers by Teletype).